What is the last step in the First Contact approach?

In the First Contact approach, the final step is to reach a conclusion. This step is crucial because it sums up the interaction and ensures that all necessary information has been communicated and understood. It allows the officer to clarify any remaining questions or concerns from the individual they are engaging with. By concluding the encounter, the officer can reinforce the key points discussed, confirm any agreements or actions that need to be taken, and provide a final opportunity for the individual to express their thoughts or feelings about the interaction. This step helps to establish trust and maintain a positive relationship moving forward.

The other steps, while important in building rapport and facilitating communication, lead up to this essential conclusion. They involve laying the groundwork for understanding and ensuring that all parties are on the same page before wrapping up the engagement.