What is the first step in the Behavioural Influence Stairway Model?

Active listening is the first step in the Behavioural Influence Stairway Model because it establishes a foundation for effective communication. By engaging in active listening, a person demonstrates genuine interest in understanding the thoughts and feelings of others. This practice involves not only hearing the words being spoken but also processing the underlying emotions and intentions behind those words.

When individuals feel heard and understood, it fosters a sense of trust and respect in the interaction, which is crucial for any subsequent steps toward influencing behavior. Active listening allows for the identification of specific concerns or needs, paving the way for empathy and rapport to develop, and ultimately leading to more effective communication and behavioral change. The focus on attentiveness and validation during this initial stage is essential, as it sets the tone for a productive and positive interaction.