What is the first step of the First Contact approach?

The first step of the First Contact approach is to establish an introduction. This initial phase is crucial because it sets the tone for the interaction between the officer and the individual. By introducing oneself, the officer builds rapport and establishes a respectful communication dynamic. An effective introduction can help alleviate potential tension and fosters a sense of trust, which is essential when engaging with individuals in various situations, particularly ones that may be sensitive or confrontational.

Introducing oneself allows the officer to communicate their role and purpose clearly, making the subsequent interactions more effective. This foundational step is vital for ensuring that the rest of the communication process flows smoothly, leading to a more constructive dialogue and a better understanding of the reasons for the interaction, the opportunity to respond, and any necessary next steps.